“This is Yuma, get used to it!”, seems to be a standard response when I mention that I received a poor quality of service from a local merchant or service provider. Well I for one do not find this to be acceptable and I believe that other feel this way as well. In my opinion there is no excuse for any place of business to provide their customers with anything less than total respect and the utmost of courtesy.
One trend that I have noticed is that the larger the organization the larger the likely hood that you will receive poor service quality. Recently I set out upon a trek for supplies for an airless paint sprayer. My first stops were the “big box” building supply where the sprayer was purchased, then the other “big box” store and a “name brand” paint store here in town. Not only did I not find what I needed, when I asked for help from store employees, the responses ranged from incompetent to downright rude.
All is not lost though, there are in fact places in town where you can get superb service. I was pleasantly surprised by the response at two local paint stores. First I found the staff very helpful at “The Color Shop” on 4th Ave., they took the time to check their stock for the low cost item I was after and when they found they did not have it, they made suggestions on where I could find it. My second stop at “Plaza Paint Store” was also a great experience as they not only had the parts I needed, they took the time to explain several options and make recommendations based on the job being performed. Needless to say, next time these stores will be my first choices when I have painting needs.
I urge you not to complete the circle of incompetence. Show the purveyors of poor service your backside as you walk out the door after complaining to the manager. If the business that did you wrong is a chain or a franchise, complain in writing to the local management and copy the headquarters office.
I for one will not be giving my business to the hamburger stand that can not get an order right after 3 tries, the “big box” building supply store that restocks damaged goods, or the “superstore” where 3 cashiers are trying to checkout over 50 customers waiting in line.
Good Business is EXCEEDING the customers expectations.